“Do you have a reservation?”Do you have a reservation?
SERVESPEAK / Hotel Reception & Guest Services
Hotel Reception & Guest Services
From a first booking to a confident farewell: practise the English used at reception, over the phone and when resolving guest requests.
Three learning levelsFoundation → Workplace → Professional
Lesson lengthAbout 5 minutes for this sampleFull course activities vary in length. Work at your own pace.
Inside the course · 8 lessons8
What you will practise
What you can do afterwards
- Welcome guests and confirm booking details at check-in.
- Explain room facilities and respond to requests clearly.
- Handle complaints, payments and check-out politely.
Inside the course · 8 lessons
- Welcome & check-in
- Reservations & phone calls
- Rooms & facilities
- Directions & recommendations
- Guest requests & housekeeping
- Complaints & difficult situations
- Check-out, payments & farewells
- Complete reception challenge
Sample lesson
Welcome & check-in
Listen to a guest-facing phrase, then say it aloud yourself.
The situation
A guest approaches reception to check in. First, establish whether they have a booking.
Your turn
Ask the guest about their booking, then listen to how the question sounds.
Continue practising
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