
HELP CENTRE
Quick answers, so you can keep learning
Help with audio, microphones, subscriptions, certificates, translations and account recovery.
Audio is not playing+
Check that your device is not muted, then tap the speaker again. Safari may require one tap before allowing audio.
How do I allow the microphone?+
Choose Allow when your browser asks for microphone access. You can change this later in the site settings for serve-speak.com.
How does the 7-day trial work?+
Create an account and choose a plan. Your trial provides course access for seven days before the paid subscription begins.
Where is my certificate?+
Open the Certificate Centre on your learning page. Complete all required lessons and assessments to unlock it.
I forgot my password+
Open Student sign in, choose Forgot password and follow the secure link sent to your email.
How do translations work?+
Choose your learning support language from the globe selector. English remains the language being taught while explanations change to your selection.
Can a manager see my progress?+
Only an authorised manager in your business account can view work-related progress for enrolled employees.
I still need help+
Email hello@serve-speak.com and include the device and browser you are using, without sending your password.
Still need help?
We’ll help you get back to learning.
Contact ServeSpeak